FAQ

Neoruki is a small independent shop for kiss-cut sticker cards and collectible character art — hand-drawn designs with Matte and Hologram finishes.

Physical stickers ship within the United States only. At checkout, you can select Economy Mail ($2.49, no tracking, 7–14 days) or USPS Ground Advantage ($3.99, tracked, 3–5 business days). Free tracked shipping automatically applies to all US orders over $35.

If you selected USPS Ground Advantage at checkout, your shipping email and account order page will contain a direct USPS tracking link. If you selected Economy Mail, your order is shipped via stamped envelope to keep costs low, which does not include door-to-door tracking.

A Sticker Card is a printed card with a kiss-cut character. Peel the character off to stick it; the printed card stays as a keepable art print. Some designs still offer a classic die-cut as a lower-priced variant when stock lasts.

On select designs, yes — tap Personalize on the product page. Add a short name or word (up to 12 characters, letters and numbers only), pick a font and color, then confirm spelling before checkout. Text prints on the card background, not on the kiss-cut character.

Personalized sticker cards are printed with your exact text and aren't refundable — you confirm spelling before checkout. Damaged or misprinted personalized orders are still covered — contact support with your order number within 30 days of delivery.

Most designs are available in Matte and Hologram finishes. Availability varies by drop.

Waterproof vinyl with a durable laminate. Sticker Cards use a kiss-cut so the character peels cleanly; classic die-cuts have a bold white border where that format is offered.

If a physical order arrives damaged, wrong, or missing something, I send a replacement first. If a replacement isn't possible, you get a refund instead. Contact support with your order number within 30 days of delivery.

You build a structured Character Brief at /commission — reference photo, palette, theme, and pose (defaults to matching your photo) — then check out. I draw my own take on your Character Brief — no work-in-progress previews, so make your choices count before you order. If what you get doesn't actually match your brief (wrong palette, wrong pose, a real mistake), I'll fix it, free. Small preference changes after that aren't included — that's the trade-off for skipping the weeks of back-and-forth most commissions turn into. Commissions are hand-drawn (never AI), personal use only, and non-refundable once work begins. First batches are limited; when a batch sells out, the next one opens later.

It's personal use only — no reselling, no commercial use, no client work. Inside that, you've got real freedom: print it as a poster at any size with no pixelation, put it on a personal T-shirt, mug, or sticker, or open it in Illustrator, Affinity, Inkscape, or Figma to recolor it yourself. SVG is vector art, not a flat image, so it holds up at any size.